Factlets
Cone of Learning
You've probably heard of the Cone of Learning or intuitively know there must be one. Edgar Dale developed it (see Audio-Visual Methods in Teaching, 3rd edition, 1969). Here's what it says: after two weeks, we remember only 10% of what we read but 90% of what we do.
See the corrected Confucious quote.
Credit: The four Cs
- Character
- Collateral
- Capital
- Conditions
FISH! Philosophy
1. Play
2. Make Their Day
3. Be There
4. Choose Your Attitude
These simple ideas can make a profound difference in how we serve our customers and live our lives.
Success Depends on What You Ignore
Researchers at the University of Oregon found that what affects a person’s memory capacity most is the ability to disregard irrelevant or unnecessary details: it’s not what you know—it’s what you ignore—that might be a major factor in your success.
—- Melody Ward Leslie Disproves Simple Concept of Memory as "Storage Space")
Six Sigma
Six Sigma problem-solving has six steps (DMAIC):
- define
- measure
- analyze
- improve
- control
The Solutions Focus
To make positive change:
- Don’t fix what isn’t broken
- Find what works, and do more of it.
- Stop doing what doesn’t work, and do something else.
taken from thesolutionsfocus.com
