Cone of Learning

You've probably heard of the Cone of Learning or intuitively know there must be one. Edgar Dale developed it (see Audio-Visual Methods in Teaching, 3rd edition, 1969). Here's what it says: after two weeks, we remember only 10% of what we read but 90% of what we do.


See the corrected Confucious quote.

Credit: The four Cs

  1. Character
  2. Collateral
  3. Capital
  4. Conditions

FISH! Philosophy

1. Play
2. Make Their Day
3. Be There
4. Choose Your Attitude

These simple ideas can make a profound difference in how we serve our customers and live our lives.

Success Depends on What You Ignore

Researchers at the University of Oregon found that what affects a person’s memory capacity most is the ability to disregard irrelevant or unnecessary details: it’s not what you know—it’s what you ignore—that might be a major factor in your success.
—- Melody Ward Leslie Disproves Simple Concept of Memory as "Storage Space")

Six Sigma

Six Sigma problem-solving has six steps (DMAIC):

  1. define
  2. measure
  3. analyze
  4. improve
  5. control

The Solutions Focus

To make positive change:

  1. Don’t fix what isn’t broken
  2. Find what works, and do more of it.
  3. Stop doing what doesn’t work, and do something else.

taken from thesolutionsfocus.com

PS Network

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