Here are highlights, primarily of books. The focus was on what was most insightful at the time. Other readers would likely have different summaries. Sorted alphabetically by first name.

Seth Godin


Five Elements of Trust and Building Rapport

Element Description
Continuity Maintain contact. Be visible. Be there.
Commonality Find common ground. Seek shared values, beliefs, experiences.
Caring Meet the other person's needs. Be a giver. Listen.
Communication Share information, thoughts and feelings. Be genuine. Listen.
Competence Show skill in doing your job. Seek continuous improvement.

Take 10

Take 10 minutes to ask the following questions:

  • How are you doing?
  • How are things going?
  • How can I help?

Get more details by saying "Tell me more".

PS Network

Market Better
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Spark Insight
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Grasp Risk
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Tame Risk
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